BOYNE HIGHLANDS RESORT, HARBOR SPRINGS, MI
Wish there had been 911 leadership training when you were promoted to supervisor at your comm center? See below for our upcoming dates and learn why attendees say, “This training changed my life.” Michigan attendees get 28 SNC hours!
2018 Registration Now Open
- August 13–17, 2018
Being in a leadership position at the 911 comm center is a challenging role. One day you’re working the radio with your peers, the next you’re supervising them. Even more challenging is the fact that most persistent problems at the comm center—workplace negativity, absenteeism, and employee retention—are closely connected with a supervisor’s leadership skills. It is rightly said that employees don’t quit their jobs; they quit their supervisors.
Being effective in your role as a supervisor is arguably the most important function in your organization. Supervisors set the tone, influence morale, and model the way for the majority of personnel. In this all-inclusive training, you’ll receive the tools to thrive in your role as a successful leader and gain the power to greatly influence people and the culture of your comm center.
WHO SHOULD ATTEND?
- Dispatch supervisors/managers from these agencies:
- ISD Police
- College Police
- Personal leadership: success starts with you
- Understanding and handling stress: the resilient supervisor
- Supervisor skills: accountability, discipline, delegation, and reward
- Supervising for the future: mentoring and succession planning
- Supervising culture: creating buy-in and accountability
- The seven habits of highly effective supervisors
Day 1: Arrive at the Boyne Highlands between 4 p.m. and 5 p.m. and sign in. There will be a welcome reception from 4-6 p.m.
Day 2: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8-30 a.m. to 5:30 p.m. with a break for lunch in between.
Day 3: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8-30 a.m. to 5:30 p.m. with a break for lunch and optional horseback riding in between.
Day 4: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8-30 a.m. to 5:30 p.m. with a break for lunch in between.
Day 5: Breakfast is from 7:30-8:30 a.m. Classes will be held from 8:30 a.m. to 12 p.m. Lunch is from 12-1 p.m.; participants are not required to stay for lunch.
- The cost of the program includes the following for each participant:
- The four-day course
- Copies of our books:
- Dispatcher Stress: 50 Lessons on Beating the Burnout
- Overcoming Fear: 50 Lessons on Being Bold and Living the Dream
- Time Management: 50 Lessons on Finding Time for What’s Important
- Effective 911 Supervision workbook
- Certificate of completion
- 28 SNC credit hours
- Weekly newsletter
- Membership in the 911 Dispatchers accountability group on Facebook
- Lodging for four nights
- Coffee during class
- Access to the swimming pool
“The 911 Effective Supervision Training Event by The Healthy Dispatcher was easily the best training experience of my 19-year career in law enforcement. The section on Personal Leadership empowered me with the tools and knowledge I needed to make effective changes in dispatch and within myself. I will seek out and send my employees to ANY event taught by The Healthy Dispatcher in the future.”
— Melissa Galan, Communications Supervisor, Bellaire Police Department, Bellaire, TX
“I’ve spent 27 years in some capacity of law enforcement and attended many supervisor training courses, so when I was scheduled for this I thought, “Been there, done that,” and I wasn’t overly enthusiastic. Holy cow was I wrong! I left the event with a new outlook on supervision and leadership. This training changed my life and is making me not only a better supervisor but, more importantly, a better person.“
— Mark Yamma, Communications Supervisor, Leander Police Department, Leander, TX
“I can’t say enough about how amazing the 911 Effective Supervision Event was and how well it’s tailored to teach us to communicate more efficiently! We were challenged to dig deep into ourselves to find what scares us, how to face it, and how to turn it around to overcome it. This was truly the greatest training experience in all of my career! Thank you to all of our instructors for putting an amazing class together!”
— Deborah Thach, Dispatch Supervisor, Round Rock Police Department, Round Rock, TX
“I have been to three other supervisor conferences and this is by far the best of them. The location of the event was an integral part of the learning experience; the ability to bond with the other attendees in an essentially remote location allowed each of us to really discuss the talking points of each session and get immediate feedback regarding the class as well as our shared experiences and agency similarities. The sessions themselves were immediately relevant to what I am experiencing in my agency and the presenters have first-hand knowledge and experience with the challenges that are unique to public safety communications and civilian law enforcement.”
— Jennifer Garner, Telecommunications Coordinator, Pearland Police Department, Pearland, TX
“I’ve been a supervisor for over 15 years, and I strongly recommend all levels of supervisors to attend this training. Joe and Adam have put together a first-class team of instructors for the 911 Supervisor Event that tie in excellent topics that are applicable to supervisors. They created an environment in which we were able to freely express and share ideas, struggles, and solutions.”
— Carlos Eric Montoya, Communications Supervisor, Leander Police Department, Leander, TX
Adam Timm worked for over 10 years as a 9-1-1 dispatcher of the Los Angeles Police Department (LAPD). During his tenure with the Department, he designed and implemented a stress reduction program that contributed to a 45% decrease in sick time usage. He has taught this program to thousands working in the field of public safety, presenting training classes and conference keynote sessions around the country. Adam is co-founder of The Healthy Dispatcher, a board-certified Stress Management Consultant, stress resilience expert, and the author of two books, including the #1 bestselling Stress Is Optional! How to Kick the Habit and Dispatcher Stress: 50 Lessons on Beating the Burnout.
Joni Harvey Joni Harvey is the Deputy Director with Livingston County 911 Central Dispatch. A passionate advocate for Quality Improvement, she has been a key part of the positive changes at Livingston County. She began her career in Public Safety as a Firefighter with the Fowlerville Fire Department in Livingston County in 2003. Joni has worked in nearly every position at the communications center. She began her career with Livingston County 911 Central Dispatch in 2005. She was promoted through the ranks of Dispatcher to CTO, Assistant Shift Leader, Shift Leader, Quality Improvement Supervisor, Operations Manager, and in May of 2017 to her current position of Deputy Director.
Joe Serio, Ph.D., is an international trainer, speaker, and author and holds a Ph.D. in Criminal Justice with a specialization in Leadership and Organizational Behavior. His company, Law Enforcement Development Training, provides personal leadership training in all areas of law enforcement. Joe has held supervisory and leadership positions in a global corporate investigation agency, a university, and an international publication. He is a featured instructor at departments around Texas and a keynote speaker at law enforcement conferences around the U.S. Joe is co-founder of The Healthy Dispatcher and co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout. Joe’s training courses include Leadership; Positive Interaction with Difficult People; Customer Service; and Time Management and Organizational Skills.
Chad Chewning is the Director for Livingston County 911 Central Dispatch. During his tenure at Livingston County, the center has experienced improvements in morale, retention and customer service. Using his servant leadership approach, Chad helped bring the center back from the lows of years of minimum staffing. He has served in the dispatch communications field for over 30 years, beginning his dispatch career at Paramed/AMR Ambulance service in 1985, and continuing on to become the Communications Manager from 1988 until 2002. He shifted locations to the Oakland County Sheriff’s Office in 2002 where he served as the Fire Dispatch Quality Assurance Supervisor and second in command until 2014. In September of 2014, Chad started at Livingston County as the Deputy Director and was promoted to Director in early 2017.
Boyne Highlands Resort
600 Boyne Highlands Dr
Harbor Springs, MI 49740
Boyne Highlands Resort is located in the small town of Harbor Springs, MI, set among 5,000 acres of untouched woodlands. When not in class, attendees will find plenty of opportunities for adventure – from zip-lining to segway tours, tennis, golf, or lounging by the pool. Just 15 miles from the nearest airport (Pellston Regional, airport code: PLN), the Resort is accessible, yet still secluded enough to provide a respite from busy life.
Total per-person cost: $1,597.00 (payable to The Healthy Dispatcher)
Any cancellations must be made three weeks prior to the date the event begins. We cannot guarantee a full refund, as our abilities to hold these events are dependent on having a minimum number of participants attend. We will review all cancellation requests on a case-by-case basis and do our best to work with you.
HOW TO REGISTER
- Space is limited — please register early.
- All registrations must be submitted by the cutoff date listed at the top of the page.
Fill out the form below to register attendees for this event.
HOW TO PAY
Please submit payment ($1,597.00 per person) no later than 6 weeks from the event date to ensure your spaces are held.
- If you want to pay by credit card or PayPal, please click the Pay Now button at the bottom of the page. Be sure to update the quantity in the shopping cart to reflect the number of people you are registering.
- If you want to pay by check, please make it out to The Healthy Dispatcher and send it to 1420 5th Street, #205, Santa Monica, CA 90401.
- If you want to pay by direct deposit, please send us an email with any paperwork we need to fill out. Then, email us again when the transfer has been made, as our bank account only indicates that a deposit has been received, not who sent it, and we want to be sure your payment was applied to the correct attendees.
We’re happy to answer any questions you may have. Simply email us at email@example.com.