What We Believe
We believe 9-1-1 professionals are the unsung superheroes of our communities, every day.
We believe health and well-being are not merely the absence of illness.
We believe health is the ability to express one’s full range of potential.
We believe the health of a 9-1-1 center is determined by the health of its people.
To empower your comm center with tools to thrive.
Our classes are interactive, experiential, and fun, with focused learning activities, music and deep-dive exercises that engage learners at a level that matters to them. Participants leave with specific actionable tools they can immediately apply to their work and life.
Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He shares proven tools that work. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Adam learned course design and adult learning theory through the California POST Instructor Development Institute, and has designed and presented POST-certified training classes since 2012. Participants praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 200 days a year presenting training classes and conference sessions across the country.
He is a board-certified stress management consultant and the author of two books, including the #1 bestseller,Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Recent speaking engagements in the 9-1-1 field:
APCO 2016 Western Regional Conference
California 2016, 2017 NENA Annual Conference
Colorado 2016 NENA Annual Conference
Florida NENA/APCO Conference 2017
Michigan NENA Annual Conference – 2015, 2016, 2017
Michigan NENA/APCO Spring Conference – 2016
Minnesota APCO/MN Sheriffs Association 2016 Spring Training Event
New Jersey NENA Conference & Symposium 2017
Texas APCO 2016 Fall Symposium
Texas NENA/APCO Joint Annual Conference – 2015, 2016, 2017
Dr. Joe Serio
Dr. Joe Serio is an international speaker, trainer, and author who holds a Ph.D. in Criminal Justice from Sam Houston State University (SHSU), with a specialization in Leadership and Organizational Behavior. Since 2012, Joe has been a full-time trainer and conference keynote speaker around the U.S. He is the owner of Law Enforcement Development Training, which provides personal leadership training that helps officers enhance their emotional survival and improve themselves as individuals.
From 2013 to present, Joe has delivered monthly wellness programs at Harris County Sheriff’s Academy in Houston, TX. Classes include Managing Fear, Emotional Intelligence, Time Management and Organizational Skills, Positive Interaction with Difficult People, Leadership, Customer Service, and Public Speaking for the Faint-hearted.
Joe is a featured instructor in the Travis County Sheriff’s Institute for Ethical Leadership Development (SHIELD), has taught Time Management and Organizational Skills for TCSO personnel, and delivered motivational presentations to inmates. Together with Adam Timm, Joe developed wellness classes for emergency dispatchers, piloting them in five Texas cities in 2014.
He is the founder and principle author of the Get the Nerve® series of books, including Dispatcher Stress: 50 Lessons on Beating the Burnout; Getting Healthy: 50 Lessons on Fitness for Law Enforcement; Leaving Blue: 50 Lessons on Retiring Well from Law Enforcement; and Time Management: 50 Lessons on Finding Time for What Matters.
In his former life, Joe was the only American to work in the Organized Crime Control Department of the Soviet national police prior to the collapse of the USSR. Later, he was named director of the Moscow office of the New York-based global corporate investigation and business intelligence firm, Kroll Associates. He is the author of the critically-acclaimed book, Investigating the Russian Mafia.
He has been interviewed by The New York Times, The Washington Post, The Wall Street Journal, The Chicago Tribune, The Dallas Morning News, CNN, NBC News, Fox News, WGN Radio (Chicago), The European (UK), Legal Realm (China), Sekai Nippo (Japan), Sol de Mexico, and many other media outlets.