What We Believe
We believe 9-1-1 professionals are the unsung superheroes of our communities, every day.
We believe health and well-being are not merely the absence of illness.
We believe health is the ability to express one’s full range of potential.
We believe the health of a 9-1-1 center is determined by the health of its people — in the way they communicate, live and lead.
To empower your comm center with tools to thrive.
Our services are interactive, experiential, and fun, with focused learning activities, music and deep-dive exercises that engage learners at a level that matters to them. Participants leave with specific actionable tools they can immediately apply to their work and life.
Adam Timm, Founder
Adam Timm is a bestselling author, keynote speaker and consultant on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes, conference sessions and consulting across the country.
He is a board-certified stress management consultant and the author of two books, including the #1 bestseller,Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Recent speaking engagements in the 9-1-1 field:
APCO 2017, 2018, 2019
APCO Western Regional Conference – 2016, 2018
California NENA Annual Conference – 2016, 2017, 2019
Colorado 2016 NENA Annual Conference
Florida NENA/APCO Conference 2017
Gulf Coast NENA Annual Conference 2018
IAED Navigator 2018 Las Vegas
Illinois Public Safety Telecommunications Association Annual 2018
Kentucky Emergency Services Conference 2018
Michigan NENA Annual Conference – 2015, 2016, 2017, 2018
Michigan NENA/APCO Spring Conference – 2016
Minnesota APCO/MN Sheriffs Association 2016 Spring Training Event
Nebraska APCO/NENA Fall Conference – 2017, 2018
Nebraska Emergency Services Communications Association – 2018
NENA 2017, 2018, 2019
APCO New Jersey NENA Conference & Symposium 2017
Tennessee APCO/NENA Annual Conference 2017
Texas APCO Fall Symposium – 2016, 2017
Texas Public Safety Annual Conference – 2015, 2016, 2017, 2018, 2019
Virginia APCO/NENA Conference 2018
plus training classes across the country
Captain Jeremy Hill, Instructor
Captain Jeremy Hill has served in a First Responder capacity since 1999. He currently serves as Co-Manager of the consolidated 911 center in Amarillo, TX. Under his direction, staffing has rebounded from a 40% deficit to a 100% fully staffed roster. Working through the ranks of the Amarillo Fire Department (AFD), Captain Hill performed duties in the communications center as a Dispatcher and Call Taker. As a Lieutenant he oversaw the transition from a uniformed dispatch center to a civilianized center.
Captain Hill also leads the Critical Incident Stress Management team at his 911 center and at the Regional level. Employee health and wellness are core values he champions at all times. From massage chairs, decompression rooms to therapy birds, he isn’t afraid to challenge the status quo of “we’ve always done it that way”.
Captain Hill serves on the Texas State Board of APCO and recently completed APCO’s Certified Public-Safety Executive (CPE) program. While working towards his CPE, Jeremy was compelled to refine and campaign his “One Badge” philosophy. Driven by the belief that all First Responders–regardless of agency, rank, job title, sworn and civilian alike–should and must operate under a “One Badge” mindset. Captain Hill has benchmarked this way of thinking and developed easy to navigate templates for others to do the same.
Captain Hill’s five leadership principles encapsulate his career and what he is driven to help others towards. These principles are the catalyst leading organizations from good to great.
Katrina Rahier, Instructor
Katrina Rahier is a professional public safety instructor with over 10 years working at the Washington State Criminal Justice Training Commission in the Advanced Training Division, and over 20 years experience in 9-1-1 communications. She is a passionate and dynamic instructor, bringing her expert facilitation skills and practical experiences to front line telecommunicators and supervisory staff, CTO’s and team leaders, TERT and 911 Crisis Intervention Teams.
Her public safety career began in 1996 as a 911 Communications Officer at South Sound 911, a high volume PSAP in Washington state. In 1999 she seized the opportunity to participate in the newly formed training team and obtained her APCO certification for CTO Instructor. Her team management and training program development empowered her teams to achieve recognition for their contributions, improving trainee success and overall employee retention rates for her agency. She was also a member of the South Sound 911 Peer Support Team and became a mentor to guide new instructors through the certification process for the WACJTC.
“I’m absolutely thrilled with this opportunity to work with Adam. I look forward to meeting other telecommunicators from around the country to share some techniques that I know from personal experience, can help make our very complex and challenging profession a little easier to learn, and by bringing a little more fun to the game so it can be a little less stressful to play!” ~Katrina