What We Believe
We believe 9-1-1 professionals are the unsung superheroes of our communities, every day.
We believe health and well-being are not merely the absence of illness.
We believe health is the ability to express one’s full range of potential.
We believe the health of a 9-1-1 center is determined by the health of its people — in the way they communicate, live and lead.
To empower your comm center with tools to thrive.
Our classes are interactive, experiential, and fun, with focused learning activities, music and deep-dive exercises that engage learners at a level that matters to them. Participants leave with specific actionable tools they can immediately apply to their work and life.
Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He shares proven tools that work. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Adam learned course design and adult learning theory through the California POST Instructor Development Institute, and has designed and presented POST-certified training classes since 2012. Participants praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 200 days a year presenting training classes and conference sessions across the country.
He is a board-certified stress management consultant and the author of two books, including the #1 bestseller,Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Recent speaking engagements in the 9-1-1 field:
APCO 2017 Denver
APCO 2018 Las Vegas
APCO Western Regional Conference – 2016, 2018
California NENA Annual Conference – 2016, 2017
Colorado 2016 NENA Annual Conference
Florida NENA/APCO Conference 2017
Gulf Coast NENA Annual Conference 2018
IAED Navigator 2018 Las Vegas
Illinois Public Safety Telecommunications Association Annual 2018
Kentucky Emergency Services Conference 2018
Michigan NENA Annual Conference – 2015, 2016, 2017, 2018
Michigan NENA/APCO Spring Conference – 2016
Minnesota APCO/MN Sheriffs Association 2016 Spring Training Event
Nebraska APCO/NENA Fall Conference – 2017, 2018
Nebraska Emergency Services Communications Association – 2018
NENA 2017 San Antonio
NENA 2018 Nashville
New Jersey NENA Conference & Symposium 2017
Tennessee APCO/NENA Annual Conference 2017
Texas APCO Fall Symposium – 2016, 2017
Texas Public Safety Annual Conference – 2015, 2016, 2017, 2018
Virginia APCO/NENA Conference 2018
plus training classes across the country