In the typical workplace, understaffing can lead to decreased sales, a lost client or the requirement that other employees work harder, more quickly, and longer hours. Certainly, this can be difficult for existing employees. Understaffing at the office, however, isn’t likely to lead to injury or death of another person. Things are different in public […]
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APCO Project RETAINS Makes Leaders’ Lives Easier with Essential Information
By Jeff Vilk, Guest Writer Former Secretary of State Madeleine Albright once said, “As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.” While she wasn’t talking about emergency communications, her words apply to our industry just the same. We must be able […]
Spouses of 9-1-1 Dispatchers Need Support, Too
By Jeffrey Vilk, Guest Writer Since I began writing this column, I’ve realized something: I’ve forgotten a group that impacts us more than any other–our spouses and significant others. They are the ones who are there to pick up the pieces after we’ve experienced a tragic event. Events like when a baby receiving CPR instructions […]
