Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism is out of control. Claims for injury-on-duty are on the rise, filed by employees with less and less time on the […]
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The Surprisingly Simple Way to Be a Happier Dispatcher, Right Now
“Just take one call at a time,” my supervisors would say before I was about to start another shift on the 9-1-1 lines, offering a way to (hopefully) prevent mistakes and complaints on the phones. It’s actually great advice. Taking one call at a time means that you meet the current call as if it […]
Reap the Rewards of Frontline Recognition
The power of gratitude has been well-researched and documented, with the scientific study of its effects beginning over thirty years ago as the field of Positive Psychology. Through Martin Seligman’s work, we found concrete evidence that dwelling in a state of gratitude, optimism, happiness and compassion can increase long-term feelings of well-being and resilience. You can […]
