By Jeff Vilk, Guest Writer Former Secretary of State Madeleine Albright once said, “As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.” While she wasn’t talking about emergency communications, her words apply to our industry just the same. We must be able […]
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Spouses of 9-1-1 Dispatchers Need Support, Too
By Jeffrey Vilk, Guest Writer Since I began writing this column, I’ve realized something: I’ve forgotten a group that impacts us more than any other–our spouses and significant others. They are the ones who are there to pick up the pieces after we’ve experienced a tragic event. Events like when a baby receiving CPR instructions […]
#Transformation Tuesday, THD Edition: Jennifer K.
#TransformationTuesday: THD Edition spotlights members of The Healthy Dispatcher community who have made positive changes to their physical or mental health while working in the demanding field of 9-1-1 telecommunications. This week, #TransformationTuesday: THD Edition features Jennifer K., who has been a dispatcher for almost 19 years. What unhealthy (physically or mentally) habits did you […]
