Today I’m excited to share a guest post, along with a cool resource for you and your PSAP, courtesy of my friends at Watson Consoles! ~Adam Shared Intentions Fuel Distinct Goals In the public safety world, there is a coalition of vendors, service providers, associations and other organizations that share a common, and serious goal […]
Blog
A Better Way to Measure Your PSAP’s Performance
Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism is out of control. Claims for injury-on-duty are on the rise, filed by employees with less and less time on the […]
The Surprisingly Simple Way to Be a Happier Dispatcher, Right Now
“Just take one call at a time,” my supervisors would say before I was about to start another shift on the 9-1-1 lines, offering a way to (hopefully) prevent mistakes and complaints on the phones. It’s actually great advice. Taking one call at a time means that you meet the current call as if it […]
