You’ve been working hard to set the stage for success. Now, you and your employees can start writing your center’s new story, together. If you’ve been following this article series leading up to the April 13 release of my new book, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change,” you know that […]
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How Healthy Employees Make a Healthy Center
9-1-1 work takes a toll on those under the headset. Are you giving your employees the resources to thrive? In 2007 a study was published—the first of its kind—exploring the connection between duty-related trauma in 9-1-1 and PTSD symptoms. This was the first conclusive evidence that proved what 9-1-1 professionals have known all along: This […]
Show Your Appreciation to Keep Your Employees Coming Back
Appreciation inspires commitment — but it has to be genuine, and demonstrated daily. I began this article series in February with one simple premise: the best comm centers in this country share several common characteristics. Throughout the series, I’ve discussed these traits at length. We’ve seen, for example, how good communication helps centers succeed, and […]
