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The Healthy Dispatcher

People-oriented PSAP solutions

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  • About Us
    • Now offering People-Oriented PSAP Consulting
  • Training Classes
    • The Power of Resilience
    • Positive Interaction With Difficult People
    • Transformational Comm Center Leadership
    • Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success
    • Delivering Great Customer Service…When Dealing with Impossible People
    • Effective Supervision: How to Get the Most Out of Your People
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    • Dispatcher Stress: 50 Lessons on Beating the Burnout
    • Stress is Optional! How to Kick the Habit
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Classes

Our innovative training classes address the biggest challenges facing your 9-1-1 communications center. Low morale, excessive absenteeism, employee retention, poor customer service—all exposing your agency to increased liability and higher costs—can be traced to poor communication, internal conflict, bad leadership, and high stress levels.

We offer classes that are customizable to the specific challenges of your center. Click the button below to contact us, and we’ll get right back to you.

Contact Us Now

Class features:

  • Information and experience that dispatchers can use today
  • Customizable follow-up and accountability options for greater learning impact
  • Innovative and engaging classroom experience
  • The latest tools in the areas of communication, resilience, leadership, and neuroscience

Health and wellness is both a mental and a physical game. The healthy dispatcher has the awareness and the right tools to live well throughout their career, both on and off the job.


Man and woman dispatcher at dispatch center
DCS QEOC Ambulance Communications Centre AMBCOM

Click on a class name below for details:

  • The Power of Resilience: How to Beat Dispatcher Burnout

  • Positive Interaction with Difficult People

  • Transformational Leadership

  • Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success

  • Delivering Great Customer Service…When Dealing With Impossible People

  • Effective Supervision: How to Get the Most Out Of Your People

Taught by Captain Jeremy Hill:

  • One Badge: Galvanizing Emergency Response

  • Pushing the Mower and Dumping the Baggage: Cultivating Employee Health and Wellness Through Leadership

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“Amazing, I really needed this. Thank you.”

— Meghan B., Bastrop Co. Sheriff’s Office

“Going home with great ideas to help in areas in need of improving.”

— Cindy F., Conroe Police Dept.

“Great class for 911 dispatchers—not only good for us, but applies to everyone.”

— Randy W., Cy-Fair Volunteer Fire Dept.

1430 5th St., #503, Santa Monica, CA 90401 | (424) 214-0303 | Email Us

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  • Home
  • About Us
  • Training Classes
  • Consulting
  • Resources
  • Contact Us
  • Conference Planners