Our innovative training classes address the biggest challenges facing your 9-1-1 communications center. Low morale, excessive absenteeism, employee retention, poor customer service—all exposing your agency to increased liability and higher costs—can be traced to poor communication, internal conflict, bad leadership, and high stress levels.
We offer classes that are customizable to the specific challenges of your center. Click the button below to contact us, and we’ll get right back to you.
Class features:
- Information and experience that dispatchers can use today
- Customizable follow-up and accountability options for greater learning impact
- Innovative and engaging classroom experience
- The latest tools in the areas of communication, resilience, leadership, and neuroscience
Health and wellness is both a mental and a physical game. The healthy dispatcher has the awareness and the right tools to live well throughout their career, both on and off the job.
Click on a class name below for details:
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The Power of Resilience: How to Beat Dispatcher Burnout
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Positive Interaction with Difficult People
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Transformational Leadership
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Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success
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Delivering Great Customer Service…When Dealing With Impossible People
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Effective Supervision: How to Get the Most Out Of Your People
Taught by Captain Jeremy Hill:
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One Badge: Galvanizing Emergency Response
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Pushing the Mower and Dumping the Baggage: Cultivating Employee Health and Wellness Through Leadership