New Classes for 2019

Click on a class name below for details:

Delivering Great Customer Service…When Dealing with Impossible People
Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success
Effective Supervision: How to Get the Most Out of Your People

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“Your workshops introduced me to a life beyond the symptoms of stress. Now I have the tools to meet the day with confidence.”

— Sara C., LAPD Communications

“Awesome! Learned so much that is going to help me.
I’m ‘Angry Wendy’ at work, and I really don’t want to be.
This may help me thrive through the end of my career (31 years, going for 35).
Thank you!”

— Wendy S., Tampa Police Dept.

“Very awesome learning experience. It gave me the push to pursue my goals, and showed me I can believe in myself.”

— Nadine S., Tulia Police Dept.

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Click on a class name below for details:

Delivering Great Customer Service…When Dealing with Impossible People

Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success

Effective Supervision: How to Get the Most Out of Your People

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