New Classes for 2019

Click on a class name below for details:

Delivering Great Customer Service…When Dealing with Impossible People
Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success
Effective Supervision: How to Get the Most Out of Your People

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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MI APCO/NENA Spring 2016 MN MSA/APCO/NENA Spring 2016 LRGVDC Mar 2016 Collin Co Juv Dept Shelby County May 2016 York 911 MI NENA Conference 2016 DETCOG June 2016 Tempe June 2016 Beaumont PD 2016 NNTF 2016 Collin County July 2016

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“Great class for 911 dispatchers—not only good for us, but applies to everyone.”

— Randy W., Cy-Fair Volunteer Fire Dept.

“Awesome! Learned so much that is going to help me.
I’m ‘Angry Wendy’ at work, and I really don’t want to be.
This may help me thrive through the end of my career (31 years, going for 35).
Thank you!”

— Wendy S., Tampa Police Dept.

“I’ve never learned so much in one class. Especially things I can immediately apply to my own life.”

— Kimberely M., Montgomery County Sheriff’s Office

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Click on a class name below for details:

Delivering Great Customer Service…When Dealing with Impossible People

Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success

Effective Supervision: How to Get the Most Out of Your People

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