Available for booking in 2019
Delivering Great Customer Service…When Dealing with Impossible People
Every organization has customers, otherwise they would have no reason to exist. Who are your customers in 9-1-1, and what do they want? This class explores the wide range of customers requiring service from 9-1-1 professionals, the only two things your customers want, and the three top concerns of difficult customers. The class provides ways to deliver amazing customer service and how to effectively rebound if you make a mistake with a customer.