Emotional Intelligence and its application for work life in the 9-1-1 communications center.
You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.
Participants will learn:
- Why emotional intelligence is so important at the comm center
- How to use it to improve their leadership ability, no matter where in the organization they work
- Tools for communicating more effectively during heated exchanges
- The simple change they can make to improve center morale
Note: Class has no maximum capacity.