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The Healthy Dispatcher

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The Power of Resilience: How to Beat Dispatcher Burnout

Stress management techniques to relieve stress - Stressful woman at a 911 dispatcher desk

Focus:

Improving Stress Resilience for Emergency Dispatchers

Description:

9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This presentation underscores the importance of resilience at both the personal and organizational level, and offers specific tools and strategies for more of it.

Learning Objectives:

Participants will learn evidence-based practices to:

  • Understand the underlying cause of work-related chronic/traumatic stress
  • Dramatically lower stress levels and manage burnout
  • Limit their exposure to vicarious trauma
  • Maintain a healthy balance between work and home life

Note: Class has no maximum capacity.

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“I’ve never learned so much in one class. Especially things I can immediately apply to my own life.”

— Kimberely M., Montgomery County Sheriff’s Office

“Awesome! Learned so much that is going to help me.
I’m ‘Angry Wendy’ at work, and I really don’t want to be.
This may help me thrive through the end of my career (31 years, going for 35).
Thank you!”

— Wendy S., Tampa Police Dept.

“Great class for 911 dispatchers—not only good for us, but applies to everyone.”

— Randy W., Cy-Fair Volunteer Fire Dept.

1430 5th St., #503, Santa Monica, CA 90401 | (424) 214-0303 | Email Us

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