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The Healthy Dispatcher

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Transformational Comm Center Leadership

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Focus:

A Personal Approach to Leadership for Managers, Supervisors and Frontline Operators

Description:

The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys to successful implementation, and offers specific ways to boost morale and improve retention, whether you’re a supervisor, lead dispatcher, or someone with leadership potential.

Learning Objectives:

Participants will learn principles and tools to:

  • Embody the habits of a successful leader
  • Understand what effective leadership actually is
  • Identify their personal leadership style
  • Take actionable steps towards becoming the leader they want to be
  • Create a culture of success at the dispatch center

Note: Class has no maximum capacity.

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“I’ve never learned so much in one class. Especially things I can immediately apply to my own life.”

— Kimberely M., Montgomery County Sheriff’s Office

“Going home with great ideas to help in areas in need of improving.”

— Cindy F., Conroe Police Dept.

“I was ready to get on medication to help me focus. Your workshop saved me from a lifetime ofstruggle.”

— Rondi P., The Woodlands Fire Dept.

1430 5th St., #503, Santa Monica, CA 90401 | (424) 214-0303 | Email Us

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