Focus:
A Personal Approach to Leadership for Managers, Supervisors and Frontline Operators
Description:
The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys to successful implementation, and offers specific ways to boost morale and improve retention, whether you’re a supervisor, lead dispatcher, or someone with leadership potential.
Learning Objectives:
Participants will learn principles and tools to:
- Embody the habits of a successful leader
- Understand what effective leadership actually is
- Identify their personal leadership style
- Take actionable steps towards becoming the leader they want to be
- Create a culture of success at the dispatch center
Note: Class has no maximum capacity.