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911 Training Summit in Tampa, FL (with Denise Amber Lee Foundation)

March 26 @ 8:00 am - March 27 @ 5:00 pm


The 911 Training Summit returns, this time to Tampa, FL!

The Denise Amber Lee Foundation and The Healthy Dispatcher team up for two days of training in Tampa, Florida on March 26-27, 2019.

Attendees will receive FOUR training tracks over 2 days totally in 16 hours of training.

One day registrations are available for $195/person (8 hours of training), and the full two-day registration is only $275/person for full 16 hours.

Day one sessions: “The Power of Resilence: How to Thrive in 9-1-1” & “In the Midst of Chaos: The Las Vegas Shooting Story.”

Day two sessions: “Positive Interaction with Difficult People” & “A Victim’s Plea: Meeting Expectations.”

Session descriptions below. Two day registrations are non-transferable.

Day One – March 26, 2019
“The Power of Resilence: How to Thrive in 9-1-1” ~Adam Timm

9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This presentation underscores the importance of resilience at both the personal and organizational level, and offers specific tools and strategies for more of it. (4 hours)

“In the Midst of Chaos: The Las Vegas Shooting Story” ~Matt Grogan

Quiet turned to terror the evening of Sunday, October 1, 2017 at the Combined Communications Center in Las Vegas. A lone gunman had opened fire on the Route 91 Harvest Music Festival on the famous Las Vegas Strip, where 22,000 concert-goers were in attendance. Calls poured into the center as people were running for their lives. From gunshot wounds to trample victims, misinformation to scene safety issues, Matt discusses his experience that evening and the lessons they learned from this event. Through grit and determination the Las Vegas Fire telecommunicators put together the largest fire and medical response Las Vegas has ever seen, and ensured that everyone who they came into contact with found hope in the midst of chaos. (4 hours)

Day Two – March 27, 2019
“Positive Interaction with Difficult People” ~Adam Timm

Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. Stressed calltakers who are not equipped with the right communication skills for these moment are more likely to further irritate callers by being short or using a rude tone. In addition to exposing their agency to potential liability, frequent negative interactions can cause a calltaker to leave the profession more quickly. In addition to improving calltaking ability, participants will learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone). (4 hours)

“A Victim’s Plea; Meeting Expectations” ~Nathan Lee & Ryan Chambers

This session will tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training, and motivating employees in a communications center. Attendees will leave with a sense of pride for the critical role they play in Public Safety. (4 hours)


Keiser University-Tampa Campus
5002 W. Waters Ave
Tampa, FL 33634 United States


The Healthy Dispatcher