CapCOG: Delivering Great Customer Service… When Dealing With Impossible People, Austin, TX
June 3 @ 8:00 am - 5:00 pm
FREE Training for Communications, PD, FD & EMS in the region with The Healthy Dispatcher.
Hosted by Capital Area Emergency Communications District (CapCOG).
Join Adam for this 8-hour class designed to give you the tools to deal with the most disgruntled people around you (both on the line, and those you sit with!).
* See below for registration *
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. Our customers aren’t only on the phones, though. The people sitting right next to you are also customers, aren’t they? This 8-hour class defines the customer, offers a clear illustration of excellent customer service, and gives powerful strategies and tools for improving customer service in any interaction.
Participants will learn proven strategies to:
—Provide excellent customer service in difficult situations
—Think outside the box while assisting citizens and coworkers in need
—Skillfully deal with difficult callers
—Communicate effectively when tension is high
FOR MORE INFO AND TO REGISTER, CONTACT:
Phone: (512) 916-6097