Emotional Intelligence for Comm Center Success, Tampa, FL
September 17 @ 8:00 am - 5:00 pm
On Thursday, September 17th, Adam presents an 8-hour leadership training class: Emotional Intelligence for Comm Center Success. Hosted by Tampa Airport.
You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.
—Why emotional intelligence is so important at the comm center
—How to improve their leadership ability, no matter where in the organization they work
—Tools for communicating more effectively during heated exchanges
—The simple change they can make to improve their center’s morale