Difficult callers are only one side of the stress of communication in 9-1-1. Negative interactions with coworkers and supervisors can end up being more stressful than the work itself. With a better understanding of how to communicate during tense times, 9-1-1 professionals can improve their center’s culture and efficiency.
In this 8-hour class, participants will learn proven strategies to:
—Understand the most common sources of conflict
—Prepare for and engage in a difficult conversation
—Manage your and your counterpart’s emotions
—Develop a resolution together