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Maine NENA Conference
May 7, 2019 @ 8:00 am - 5:00 pm
At this year’s annual conference Adam will be presenting an 8-hour session, “Improving Your Emotional Intelligence: The #1 Skill for Comm Center Success”
You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost entirely by the level of your own emotional intelligence. This class offers specific examples of how it applies to your daily work life, provides proven ways to improve your emotional intelligence immediately, and demonstrates how the best comm centers use it to improve morale and create a culture of success.
In this 8-hour session, participants will learn:
—Why emotional intelligence is so important at the comm center
—How to improve their leadership ability, no matter where in the organization they work
—Tools for communicating more effectively during heated exchanges
—The simple change they can make to improve their center’s morale