People-oriented PSAP solutions
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Michigan 2018 NENA Conference
May 22 - May 24
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Adam presenting breakout session, “Defusing Conflict at the Comm Center,” and closing session, “Everyday Superheroes: The Resilient Front Line,” in Mackinac Island, MI
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A Better Way to Measure Your PSAP’s Performance
Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism …