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Michigan 2018 NENA Conference
May 22, 2018 - May 24, 2018
Adam presenting breakout session, “Defusing Conflict at the Comm Center,” and closing session, “Everyday Superheroes: The Resilient Front Line,” in Mackinac Island, MI
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Show Your Appreciation to Keep Your Employees Coming Back
Appreciation inspires commitment -- but it has to be genuine, and demonstrated daily. I began this article series in February with one simple premise: the best comm centers in this country share several common characteristics. Throughout …