People-oriented PSAP solutions
Ontario Fire Communicators Association (OFCA) Training Event, Gravenhurst, ON
November 15
Adam presenting two 4-hour training classes, including, “Positive Interaction with Difficult People,” and “Transformational Comm Center Leadership,” in Gravenhurst, Ontario
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A Better Way to Measure Your PSAP’s Performance
Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism …