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Positive Interaction in the Comm Center
April 3, 2018
In-service training for Cambridge Emergency Communications Department, Camridge, MA
People-oriented PSAP solutions
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Protests of 2020: Many Dispatchers Are Not Okay
By Jeffrey Vilk, Guest Writer When I started my career as a 9-1-1 dispatcher, I knew -- or at least I thought I knew -- what emotions I would experience. Excitement and anxiousness when I picked up the 9-1-1 call; nervousness and concern as I sent …