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Positive Interaction with Difficult People at El Paso-Teller 9-1-1 Authority

March 4 @ 8:00 am - March 7 @ 5:00 pm

Join Adam for this 8-hour class, hosted by El Paso-Teller 9-1-1 Authority and open to surrounding agencies. Classes will begin at 0800 each day and conclude by 1700.

Contact Jennica Elwell to register and for more info.

Class description:
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).

Learning Objectives:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family

Details

Start:
March 4 @ 8:00 am
End:
March 7 @ 5:00 pm
Event Category:

Venue

El Paso-Teller 911 Authority
2350 Airport Rd
Colorado Springs, CO 80910 United States
Website:
www.elpasoteller911.org

Organizer

Jennica Elwell
Phone:
719-785-1977
Email:
JElwell@elpasoteller911.org