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Positive Interaction with Difficult People at El Paso-Teller 9-1-1 Authority
March 4 @ 8:00 am - March 7 @ 5:00 pm
Join Adam for this 8-hour class, hosted by El Paso-Teller 9-1-1 Authority and open to surrounding agencies. Classes will begin at 0800 each day and conclude by 1700.
Contact Jennica Elwell to register and for more info.
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family