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Positive Interaction with Difficult People at El Paso-Teller 9-1-1 Authority
March 4, 2019 @ 8:00 am - March 7, 2019 @ 5:00 pm
Join Adam for this 8-hour class, hosted by El Paso-Teller 9-1-1 Authority and open to surrounding agencies. Classes will begin at 0800 each day and conclude by 1700.
Contact Jennica Elwell to register and for more info.
Class description:
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
Learning Objectives:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family
