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Positive Interaction with Difficult People in Charlotte, MI

August 21 @ 8:00 am - 5:00 pm

$199

Join Adam for this interactive and engaging 8-hour class, hosted by Eaton County Central Dispatch.

Class description:
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).

Learning Objectives:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family

Details

Date:
August 21
Time:
8:00 am - 5:00 pm
Cost:
$199
Event Category:
Website:
http://eatoncountyTHD.eventbrite.com

Venue

Eaton County Central Dispatch
911 Courthouse Dr
Charlotte, MI 48813 United States

Organizer

The Healthy Dispatcher
Email:
info@thehealthydispatcher.com
Website:
www.thehealthydispatcher.com