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Positive Interaction with Difficult People in Douglas County, CO
May 17, 2019 @ 12:00 pm - 5:00 pm
Free
Join Adam for this interactive and engaging 4-hour class, hosted by Douglas County Emergency Telephone Service Authority.
Click the link below to register, or contact us with any questions.
Class Description:
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 4-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
Learning Objectives:
Attendees will learn proven strategies to:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family
