- This event has passed.
Positive Interaction with Difficult People in Douglas County, CO
May 17 @ 12:00 pm - 5:00 pmFree
Join Adam for this interactive and engaging 4-hour class, hosted by Douglas County Emergency Telephone Service Authority.
Click the link below to register, or contact us with any questions.
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 4-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
Attendees will learn proven strategies to:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family