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Positive Interaction with Difficult People in El Paso, TX

March 28 @ 8:00 am - 5:00 pm

Join Adam for this interactive and engaging 8-hour training class hosted by El Paso County 9-1-1 District!

Registration link below. For more info, see contact.

Class description:
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).

Learning Objectives:
Attendees will learn proven strategies to:
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family

Venue

El Paso Regional Communications Center Auditorium
6055 Threadgill Ave
El Paso, TX 79925 United States

Organizer

El Paso 911 Training Coordinator
Phone:
(915) 562-3911
Email:
training@elpaso911.org