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Positive Interaction with Difficult People in Holbrook, MA
April 18, 2019 @ 8:00 am - 5:00 pm$199
Join Adam for this interactive and engaging 8-hour class, and learn tools to improve your center’s communication and culture.
This class is approved for MA State 911 Grant funds
Register using the link below, or contact us for more info.
Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. In this 8-hour class, improve calltaking ability, and learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).
• Stay focused when you’ve lost patience
• Get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Improve communication with supervisors, coworkers & family