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The Power of Resilience @ Amarillo College West

January 31, 2018 @ 8:00 am - 5:00 pm

In partnership with Denise Amber Lee Foundation, the Panhandle Regional Planning Commission, and the Panhandle Regional 911 District, we are proud to bring you Day 2 of the 911 Training Summit.

Please contact Pamela Frisk or Robbyn Hart to register.

TCOLE credit provided.


Class description/takeaways:

9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the strongest dispatcher. Recent studies have proven the link between handling traumatic calls of life-threatening nature and the onset of Post-Traumatic Stress Disorder (PTSD) symptoms. Over the life of a 9-1-1 telecommunicator’s career, these symptoms— including emotional numbing, avoidance and isolation, and hypervigilance—can erode the calltaker’s ability to remain alert and impartial while also providing excellent customer service to callers in need.

Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This class underscores the importance of resilience at both the personal and organizational level, and offers specific tools and strategies for more of it. With the strategies and perspectives taught in this class, participants will be able to combat feelings of job-related burnout, curb their complacency, and continue making a difference in the lives of each caller.

Learning Objectives:
In this 8-hour training class, participants learn evidence-based practices to:
—Understand the underlying cause of work-related chronic/traumatic stress
—Dramatically lower stress levels and manage burnout
—Limit their exposure to vicarious trauma
—Maintain a healthy balance between work and home life


January 31, 2018
8:00 am - 5:00 pm
Event Category:


Amarillo College West
6222 SW 9th Av
Amarillo, TX 79106 United States


Pamela Frisk
Robbyn Hart