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The Power of Resilience: How to Beat Dispatcher Stress, Naples, FL

August 27, 2020 @ 8:00 am - 5:00 pm

On Tuesday 8/25 and Thursday 8/27, Adam presents an 8-hour leadership training class – The Power of Resilience: How to Beat Dispatcher Stress. Training classes will be held from 0800-1700 each day. Hosted by Collier County Sheriff’s Office.

Class description:
Working in 9-1-1 can be challenging, with vicarious trauma, long hours and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 professionals who prioritize their resilience embody this approach. They are happier on the job, feel more confident in their role and make a bigger impact through their work. This presentation offers stories from the best comm centers around the country, and underscores the importance of resilience at both the personal and organizational level.

Learning Objectives:
-Understand the cause of work-related vicarious trauma
-Identify 3 specific ways you can prioritize your personal success
-Learn how to limit both your work stress and home stress and feel better
-Bring these tools and perspectives into your work day


August 27, 2020
8:00 am - 5:00 pm