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The Power of Resilience @ Natick Police Dept.
March 20, 2018 @ 8:00 am - 5:00 pm$199
The training class is MA State 911 Grant Fund approved.
9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the strongest dispatcher. Recent studies have proven the link between handling traumatic calls of life-threatening nature and the onset of Post-Traumatic Stress Disorder (PTSD) symptoms. Over the life of a 9-1-1 telecommunicator’s career, these symptoms— including emotional numbing, avoidance and isolation, and hypervigilance—can erode the calltaker’s ability to remain alert and impartial while also providing excellent customer service to callers in need.
In this 8-hour training class, participants learn evidence-based practices to:
—Understand the underlying cause of work-related chronic/traumatic stress
—Dramatically lower stress levels and manage burnout
—Limit their exposure to vicarious trauma
—Maintain a healthy balance between work and home life