Finally, a book that dispels the mystery behind making positive change a reality at your 9-1-1 center.
Discover proven practices the best 9-1-1 centers use to boost morale and inspire high performance culture.
Based on case studies with leaders at centers across the United States, this book offers an accessible blueprint for anyone looking to lead a positive change.
Available now on Amazon
Praise for Adam Timm’s work:
“Adam Timm’s energy about positive change for the 9-1-1 industry is infectious. Talking with him you can feel the importance he places on making this profession better. He shows through powerful examples the best of what he has seen from centers across the country so we can learn from them.”
~Don Jones, Dispatch Manager, Sonoma County Sheriff, Santa Rosa, CA
“Adam’s laser focus on improving the mental and in turn, physical working conditions for the nation’s 9-1-1 emergency telecommunicators is second to none. His personal experiences in the industry, together with his motivational approach, can help any center and 9-1-1 leader push from the depths of burn-out to the heights of positive performance and career success.”
~Chris Campbell, Communications Administrator, Falmouth Communication Center, Falmouth MA
“Our center had just gone through a significant culture change, and we were looking for a training experience that would help us take further strides in this positive direction. Adam’s training did this. Not only did it reinforce the changes we made, it provided additional tools so our staff could sustain these changes. It was transformative.”
~Monica Million, ENP, Executive Director, Colorado 911 Resource Center ; President, NENA
More About the Author
Adam Timm is a culture change consultant and training instructor for 9-1-1. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
He is a board-certified stress management consultant and the author of two books: the #1 bestseller, Stress Is Optional! How to Kick the Habit, and the popular, Dispatcher Stress: 50 Lessons on Beating the Burnout. His articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
A Preview of What You’ll Receive Inside
Learn How to End the Cycle of Employee Dissatisfaction
From the Book:
Part One lays out the vital foundation for change: the characteristics of a People Driven Leader. Chapters in this section explain first why a different type of leader is required to solve the challenges faced by the 9-1-1 industry. You will learn the signs to look for and how to assess whether your center is People Driven.
Part Two offers insights on how to successfully manage the transformation into a People Driven Center. We’ll begin with how to create a compelling leadership vision—one that motivates and inspires. You’ll learn the following: how to turn this vision into results, a better way to communicate, and the importance of integrity and accountability.
Part Three shows you how to sustain the momentum of this transformation. The most amazing changes will not stick if you don’t plan for succession. The chapters in this section share how to work with your team in the most effective way possible, using coaching and regular feedback. We’ll discuss employee engagement, training and development, and the profound impact of prioritizing employee health. Finally, you’ll be invited to tell a new story about your center.
Available now on Amazon
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