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The Healthy Dispatcher

People-oriented PSAP solutions

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Jeff Vilk

January 28, 2021 By Adam Timm

Under the Headset: Until We Meet Again

My time in this corner of the internet has come to an end. It is my hope that the writings here have allowed you to a step back, even after your worst day on the job, and realize how special this career is. It’s truly a calling and a job that not everyone can do. […]

September 1, 2020 By Adam Timm

APCO Project RETAINS Makes Leaders’ Lives Easier with Essential Information

By Jeff Vilk, Guest Writer Former Secretary of State Madeleine Albright once said, “As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.” While she wasn’t talking about emergency communications, her words apply to our industry just the same. We must be able […]

March 19, 2020 By Adam Timm

“9-1-1, Where’s Your Emergency?”

By Jeffrey Vilk, Guest Writer “9-1-1, where is your emergency?” It seems like such a simple phrase now — a phrase that’s almost taken for granted. You dial those three numbers and expect the same response when calling. However, it has taken decades to get to this point. Emergency dispatching has gone from simply a […]

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“I have taken many classes which touch upon stress in my ten years as a dispatcher. The Healthy Dispatcher approach to teaching ways of dealing with the causes, effects, and solutions were refreshing and sincere. The students were thoughtfully engaged and receptive throughout the entire class. Their feedback was positive, especially regarding the presentation. I personally enjoyed the time we spent doing breathing exercises. I look forward to taking more of The Healthy Dispatcher classes in the future!”

Anisa Allen
911 Program Coordinator
Hillsborough Community College
Ybor City Campus, Tampa, FL

“Awesome! Learned so much that is going to help me.
I’m ‘Angry Wendy’ at work, and I really don’t want to be.
This may help me thrive through the end of my career (31 years, going for 35).
Thank you!”

— Wendy S., Tampa Police Dept.

“I was ready to get on medication to help me focus. Your workshop saved me from a lifetime ofstruggle.”

— Rondi P., The Woodlands Fire Dept.

“Your workshops introduced me to a life beyond the symptoms of stress. Now I have the tools to meet the day with confidence.”

— Sara C., LAPD Communications

Our Blog

Under the Headset: Until We Meet Again

My time in this corner of the internet has come to an end. It is my hope that the writings here have allowed you to a step back, even after your worst day on the job, and realize how special this career is. It’s truly a calling and a job that not …

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