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The Healthy Dispatcher

People-oriented PSAP solutions

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People Driven Center

March 20, 2020 By Adam Timm

4 Ways Your Hiring Process Is Holding Your Center Back

If you’re struggling to get the right people in the seats (and keep them there), your hiring process could be to blame. More and more directors are bemoaning the fact they can’t seem to get the right people in the seats. Low staffing and high turnover drag down even formerly successful centers, and leadership teams […]

March 18, 2020 By Adam Timm

A Powerful Way to Kickstart Your Center’s Progress Today

Accountability is the key to changing your center’s weaknesses into its strengths. In the 1960s, behavioral psychologist John Stacey Adams made an interesting statement about fairness in the workplace. He theorized that when employees perceive inequity, they will seek to reduce it in one of two main ways: by directly altering inputs (what the employee […]

March 11, 2020 By Adam Timm

The Art of the Transition: How People Driven Leaders Handle Rapid Change

When leaders know how to effectively manage transition, the challenge posed by change lessens, unleashing opportunity. If there’s one thing that’s constant in the 9-1-1 industry, it’s change. The technology we use is changing faster than ever, and as you work to improve your center, you’ve probably noticed other changes as well: new communication habits, […]

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“In a matter of a few hours I found out how to pull the plug on my stress machine. This course gave me the tools to take a step back from my life and critically assess the cycles of stress that I perpetuate. This is a thoughtful, effective, and well-crafted course.”

Kevin Vick
Communications Supervisor
Rosenberg Police Department
Rosenberg, TX

“I’ve never learned so much in one class. Especially things I can immediately apply to my own life.”

— Kimberely M., Montgomery County Sheriff’s Office

“Great speakers! It was nice to not have to sit through another boring class.”

— Courtney M., Montgomery Co. Sheriff’s Office

“Going home with great ideas to help in areas in need of improving.”

— Cindy F., Conroe Police Dept.

Our Blog

When It Comes Dispatcher Pay, America IS the Best

From a young age, society seems to teach that whatever we choose to do with our lives, it must pay well. Salary becomes paramount and is often tied to how much happiness one will experience in their chosen career. It’s not until doing the job that …

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