If you’re struggling to get the right people in the seats (and keep them there), your hiring process could be to blame. More and more directors are bemoaning the fact they can’t seem to get the right people in the seats. Low staffing and high turnover drag down even formerly successful centers, and leadership teams […]
People Driven Center
A Powerful Way to Kickstart Your Center’s Progress Today
Accountability is the key to changing your center’s weaknesses into its strengths. In the 1960s, behavioral psychologist John Stacey Adams made an interesting statement about fairness in the workplace. He theorized that when employees perceive inequity, they will seek to reduce it in one of two main ways: by directly altering inputs (what the employee […]
The Art of the Transition: How People Driven Leaders Handle Rapid Change
When leaders know how to effectively manage transition, the challenge posed by change lessens, unleashing opportunity. If there’s one thing that’s constant in the 9-1-1 industry, it’s change. The technology we use is changing faster than ever, and as you work to improve your center, you’ve probably noticed other changes as well: new communication habits, […]
