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The Healthy Dispatcher

People-oriented PSAP solutions

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Blog

September 1, 2020 By Adam Timm

APCO Project RETAINS Makes Leaders’ Lives Easier with Essential Information

By Jeff Vilk, Guest Writer Former Secretary of State Madeleine Albright once said, “As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.” While she wasn’t talking about emergency communications, her words apply to our industry just the same. We must be able […]

July 17, 2020 By Adam Timm

Spouses of 9-1-1 Dispatchers Need Support, Too

By Jeffrey Vilk, Guest Writer Since I began writing this column, I’ve realized something: I’ve forgotten a group that impacts us more than any other–our spouses and significant others.  They are the ones who are there to pick up the pieces after we’ve experienced a tragic event. Events like when a baby receiving CPR instructions […]

June 23, 2020 By Adam Timm

#Transformation Tuesday, THD Edition: Jennifer K.

#TransformationTuesday: THD Edition spotlights members of The Healthy Dispatcher community who have made positive changes to their physical or mental health while working in the demanding field of 9-1-1 telecommunications. This week, #TransformationTuesday: THD Edition features Jennifer K., who has been a dispatcher for almost 19 years. What unhealthy (physically or mentally) habits did you […]

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“I highly recommend The Healthy Dispatcher classes to anyone wanting any kind of a motivational course. The class did wonders for all who attended it. The attendees still praise how much this class impacted their lives for the better.”

Bea Gabrillo
9-1-1 Network Specialist
Coastal Bend Council of Governments
Corpus Christi, TX

“I was ready to get on medication to help me focus. Your workshop saved me from a lifetime ofstruggle.”

— Rondi P., The Woodlands Fire Dept.

“Your workshops introduced me to a life beyond the symptoms of stress. Now I have the tools to meet the day with confidence.”

— Sara C., LAPD Communications

“I’ve never learned so much in one class. Especially things I can immediately apply to my own life.”

— Kimberely M., Montgomery County Sheriff’s Office

Our Blog

Under the Headset: Until We Meet Again

My time in this corner of the internet has come to an end. It is my hope that the writings here have allowed you to a step back, even after your worst day on the job, and realize how special this career is. It’s truly a calling and a job that not …

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