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The Healthy Dispatcher

People-oriented PSAP solutions

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Transformational Comm Center Leadership

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Focus:

A Personal Approach to Leadership for Managers, Supervisors and Frontline Operators

Description:

The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys to successful implementation, and offers specific ways to boost morale and improve retention, whether you’re a supervisor, lead dispatcher, or someone with leadership potential.

Learning Objectives:

Participants will learn principles and tools to:

  • Embody the habits of a successful leader
  • Understand what effective leadership actually is
  • Identify their personal leadership style
  • Take actionable steps towards becoming the leader they want to be
  • Create a culture of success at the dispatch center

Note: Class has no maximum capacity.

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Articles & Resources

Dispatcher Burnout: Are You At Risk?

Culture, Climate & Trust: The Keys to a Thriving 9-1-1 Comm Center

Improving Your PSAP's Morale: Whose Job Is It?

The 3 Signs of a Miserable Comm Center (and what you can do about it)

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“I loved everything about the class. The instructors were excellent and kept everyone involved!”

— Jessica M., Potter County Sheriff’s Office

“Awesome! Learned so much that is going to help me.
I’m ‘Angry Wendy’ at work, and I really don’t want to be.
This may help me thrive through the end of my career (31 years, going for 35).
Thank you!”

— Wendy S., Tampa Police Dept.

“Very awesome learning experience. It gave me the push to pursue my goals, and showed me I can believe in myself.”

— Nadine S., Tulia Police Dept.

1430 5th St., #503, Santa Monica, CA 90401 | (424) 214-0303 | Email Us

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