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The Emotionally Intelligent Comm Center, Wyoming, MI
September 29, 2020 @ 8:00 am - 5:00 pm
On Tuesday 9/29, Adam presents an 8-hour leadership training class: The Emotionally Intelligent Comm Center. Training classes will be held from 0800-1700 each day. Hosted by Kent County Dispatch Authority.
You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately.
—Why emotional intelligence is so important at the comm center
—How to improve their leadership ability, no matter where in the organization they work
—Tools for communicating more effectively during heated exchanges
—The simple change they can make to improve their center’s morale