Working in a 9-1-1 communications center can take a toll. Recent studies have proven the link between handling traumatic calls of life-threatening nature and the onset of burnout, compassion fatigue, and even PTSD symptoms. Over the life of a 9-1-1 professional’s career, these symptoms— including emotional numbing, avoidance and isolation, and hypervigilance— can cause effects felt both on and off the job. We may grow disconnected from callers and coworkers, seem distant to family and friends, and perceive the world in a different way. Those who thrive in their 9-1-1 career for the long haul – to retirement and beyond – do something differently. With the tools and perspectives found in this book, every 9-1-1 professional can more easily leave work and work, sleep better and chart a course for less stress and more happiness.
When you put the tools and techniques from Dispatcher Stress in place, you will:
- Feel relief from tension, frustration, and insomnia
- Be free to do the things you really want to do
- Relax in the midst of the toughest challenges
- Experience clarity and peace of mind again