The work of emergency communications personnel is emotionally charged. Whether it’s working with callers, field units or fellow coworkers, the emotional dimension is often the most individually impactful, yet also the most overlooked. In fact, a career in public safety necessarily causes each of us to be less empathetic and less perceptive when it comes…
Long-term culture changes occur when People Driven Leaders commit to new standards of excellence not just once, but every day. When I ask a manager what they see as their center’s biggest challenge—the one thing that, if it were to change, would make the biggest difference on the center’s day-to-day operations—I often hear, “The culture.…
Though we may not use the phrase, our industry knows People Driven Leadership is the key to comm center success. Have you ever come across the phrase “People Driven Leadership” at your comm center? Have you ever read a job description for a position in our industry that explicitly stated candidates must be People Driven…
Having a team that supports your efforts as a People Driven Leader is key to making lasting improvements to your comm center’s culture. So far, we’ve discussed several signs of a People Driven Leader and explored a few of the ways People Driven Leaders improve their comm centers when other leaders can’t. Making positive changes…
Emotional intelligence, prioritizing the human element and focusing on the “soft stuff” help turn these comm centers into a high-performing environment. In my first article, 3 Signs of a People Driven Leader, I examined a few of the traits that set effective leaders apart from the rest, and used some examples from my research to…
Care for their employees, effective communication and maximizing individual talents set People Driven Leaders apart from the rest. For most of us, one of the first emotions we learn to signal as children is happiness. Despite living on continents oceans apart, growing up in contrasting cultures and speaking other languages, human beings express happiness…
