Focus: Comprehensive Stress Management for Emergency Dispatchers Description: This 8-hour or 4-hour class provides emergency dispatchers with the knowledge and tools to mitigate the serious risk posed by 9-1-1 work-related stress. Topics …
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Communication
- Fundamentals of Communication
- Conflict Resolution
- Giving and Receiving Criticism
Leadership
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- Leadership and Legacy
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Wellness
- Stress Resilience & Emotional Fitness
- Time Management
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A Better Way to Measure Your PSAP’s Performance
Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism …