The Healthy Dispatcher
People-oriented PSAP solutions
Leadership
- Principles of Personal Leadership
- Effective Supervision
- Improving Culture & Morale
Wellness
- Stress Resilience & Emotional Fitness
- PTSD Prevention
- Working with Vicarious Trauma
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Protests of 2020: Many Dispatchers Are Not Okay
By Jeffrey Vilk, Guest Writer When I started my career as a 9-1-1 dispatcher, I knew -- or at least I thought I knew -- what emotions I would experience. Excitement and anxiousness when I picked up the 9-1-1 call; nervousness and concern as I sent …